Widerrufsrecht

At Grand Card House, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Include all original components, accessories, and materials
  • Be accompanied by proof of purchase or your order number

Returns requested after the 30-day period may not be accepted.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

  • Final-sale items
  • Personalized or customized products
  • Items that have been used, altered, or damaged after delivery
  • Items returned without their original components or packaging
  • Items that are otherwise identified as non-returnable at the time of purchase

3. How to Request a Return

To request a return, please contact us with:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Any relevant photos or supporting information, if requested

Please do not send an item back before receiving return instructions from us.

4. Return Shipping Costs

Unless the item received is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer is generally responsible for the cost of return shipping.

If we determine that an item was sent incorrectly or arrived defective or damaged, we may provide return-shipping assistance where appropriate.

5. Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.

Please provide your order number and a description of the issue. We may request photographs or additional information to help us resolve the matter.

Depending on the circumstances, we may offer a replacement, exchange, refund, or other appropriate solution.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days for an approved refund to appear in your account, depending on your bank or payment provider.

7. Partial Refunds

In certain circumstances, a partial refund may be issued if:

  • The returned item is not in its original condition
  • The item has been used or damaged after delivery
  • Components or accessories are missing
  • The item has diminished in value for reasons not caused by Grand Card House

Any reduction will be assessed based on the condition of the returned item and applicable law.

8. Exchanges

If you need to exchange an eligible item, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has been processed or shipped.

10. Missing Refund

If you have been notified that your refund was processed but you have not received it, first check your bank or payment-provider account.

If the refund still does not appear after the expected processing period, please contact your payment provider. You may also contact us so we can assist with the status of the refund.

11. Contact Information

For questions regarding returns or refunds, please contact us:

Grand Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

12. Changes to This Policy

Grand Card House may update this Return & Refund Policy from time to time. Any changes will become effective when the updated policy is published on our website.