Versand

At Grand Card House, we work to process and ship orders as quickly as possible.

1. Handling Time

All orders are generally processed within 0–1 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays may be processed on the next business day.

2. Shipping Time

After your order has been processed and handed over to the carrier, the estimated shipping time is 3–7 business days.

Please note that delivery times are estimates and may vary depending on the destination and shipping carrier.

3. Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Grand Card House may offer free-shipping promotions.

4. Order Tracking

When tracking information is available, you will receive tracking details after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the package is handed over.

5. Shipping Delays

While we aim to meet the estimated delivery time, delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier delays
  • Severe weather
  • U.S. holidays
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Other unforeseen circumstances

Grand Card House is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is processed, but changes cannot be guaranteed after processing or shipment.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number and relevant details.

We may request additional information or photographs to help investigate the issue and determine an appropriate solution.

8. International Shipping

If international shipping is available for your destination, shipping options will be displayed at checkout.

International customers may be responsible for customs duties, taxes, or other import charges imposed by the destination country.

9. Contact Information

For questions about shipping or your order, please contact us:

Grand Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522